Legal // Policies

Enclave Consulting Group

Privacy Policy

Effective: November 1, 2025

1. Who we are

This policy explains how Enclave Consulting Group Inc. ("Enclave," "we," "us") collects, uses, shares and protects your personal information. Enclave is a corporation incorporated in British Columbia, Canada.

It applies when you:

• Visit enclave.consulting or any page we operate (the "Site")
• Book a call, request a demo, or interact with our AI voice and chat agents
• Buy, subscribe to, or use our AI implementation, automation and consulting services (the "Services")
• Contact us by email, phone, text or social media

Contact and Privacy Officer

• Legal name: Enclave Consulting Group Inc.
• Address: 757 West Hastings Street, Vancouver, British Columbia, V6C 1A1, Canada
• Privacy Officer: Edgar Chan
• Email: operations@enclave.consulting
• Phone: +1 (424) 256-5240

By using the Site or Services, you agree to this policy. If you don't agree, don't use them.

2. Information we collect

We collect only what we need to deliver the Services, get paid, and run the business.

We don't intentionally collect sensitive information (such as health, financial account or government ID data) through the Site. If a Service requires it, we handle it under a separate written agreement with you.

3. How we use your information

We use your information to:

• Deliver, configure, support and improve the Services
• Process payments, issue invoices and receipts, and manage subscriptions
• Prevent, detect and investigate fraud, chargebacks and unauthorized transactions
• Verify your identity and the legitimacy of your business
• Respond to inquiries, schedule calls and send service notices
• Send marketing you've consented to
• Analyze Site traffic and performance
• Meet legal, tax, accounting and regulatory obligations
• Enforce our agreements and protect our rights, our clients and the public

Consent. We collect, use and disclose personal information with your consent, or as permitted or required by law. Consent may be express (for example, ticking a box or agreeing on a call) or implied (for example, giving us your email to receive a quote). You can withdraw consent at any time by contacting us, subject to legal or contractual limits. Withdrawing may mean we can't provide some Services.

We don't use your information for any new purpose without telling you first and getting consent where required.

4. Payments

All payments are processed by third-party payment processors. The processor used for your transaction is shown at checkout or on your invoice. When you pay, your card or bank details go directly to that processor over an encrypted connection. Enclave does not see, store or have access to your full card number or security code.

• Our processors are PCI DSS compliant and handle payment data under their own privacy policies, published on their websites
• We receive limited transaction data: name, billing address, amount, date, last 4 digits, card brand and payment status
• We use this data to confirm payment, issue receipts, manage recurring billing, handle refunds and disputes, and prevent fraud
• Processors may run fraud screening and identity checks on transactions
• We may share transaction records with the processor, card networks or banks to resolve chargebacks and disputes

Recurring charges. If you buy a subscription or retainer, you authorize us and our processor to charge your saved payment method on the agreed schedule until you cancel. Cancellation and refund terms are in our Terms of Service and Refund Policy.

5. AI services, calls and client data

AI voice and chat agents. Our Site and Services use AI agents that can call you, take your call, or chat with you. We tell you when you're speaking with AI. Enclave does not record or store these calls. Where a client's own system records calls, that client controls the recordings.

Outbound calls and texts. We only call or text you about our Services if you've requested it, booked a call, or otherwise given consent. Reply STOP to any text to opt out. Ask any agent or contact us to be added to our do-not-call list.

Client data. Systems we build for clients are installed and run on the client's own hardware and infrastructure, not ours. The client owns and controls that data, including any call recordings, transcripts and customer records, and sets its own retention rules. We access it only as needed to build, maintain and support the system, on the client's instructions and under our service agreement and any NDA in place. Clients are responsible for their own privacy notices and for having the right to process their customers' data.

AI providers and model training. We use third-party AI and infrastructure providers to run our agents and automations. We do not sell your data, and we do not use your client data to train AI models offered to other clients. Where we use providers' commercial APIs, we select settings that prevent your data from being used to train their public models, where available.

Human oversight. Automated systems we deploy include human review steps for sensitive actions. No decision with a legal or similarly significant effect on you is made by AI alone without a path to human review.

6. How we share information

We do not sell or rent your personal information. We don't share it for cross-context behavioural advertising.

We share it only with:

• Service providers who help us operate: payment processors, cloud hosting, CRM and email platforms, scheduling tools, telephony and voice AI providers, AI model providers, analytics and e-signature tools. They may use your information only to serve us and must protect it.
• Professional advisors such as lawyers, accountants and auditors, under confidentiality.
• Referral partners, limited to what's needed to confirm a referral or pay a commission, and only where you were introduced by them.
• Authorities, when required by law, court order or to protect rights, safety or property, including fraud prevention.
• A buyer or successor in a merger, acquisition, financing or sale of assets, under confidentiality and this policy.
• Anyone else, with your consent.

Service providers are bound by contract to keep your information confidential and secure.

7. Cookies and marketing

Cookies. We use cookies and similar tools to run the Site, remember your preferences, measure traffic and improve performance. You can block or delete cookies in your browser settings. Some Site features may not work without them.

Marketing emails and texts. We send marketing only with your consent, in line with Canada's Anti-Spam Legislation (CASL) and similar laws. Every message includes our identity and a working unsubscribe option. We process opt-outs within 10 business days. Service and billing notices are not marketing and continue while you're a client.

8. Security, retention and transfers

Security. We protect your information with safeguards matched to its sensitivity, including:

• Encryption in transit (TLS) and at rest where supported
• Role-based access, limited to staff and providers who need it
• Multi-factor authentication on core systems
• Logging and monitoring of access to client systems
• Confidentiality obligations for staff and contractors

No system is 100% secure. If a breach creates a real risk of significant harm to you, we will notify you and the relevant privacy regulator as required by law.

Retention. We keep personal information only as long as needed for the purposes in this policy:

When information is no longer needed, we securely delete or anonymize it.

Where your data goes. Enclave is based in Canada. Some service providers store or process data in the United States or other countries. That data is subject to the laws of those countries and may be accessible to their authorities. We use contracts and safeguards to protect it wherever it's processed. Where a client agreement requires data to stay in a specific region, we deploy accordingly.

9. Your rights

Depending on where you live, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent or opt out of marketing
• Ask us to delete your information, subject to legal retention duties
• Know who we've shared your information with
• Receive a copy of your data in a portable format, where the law provides it
• Not be discriminated against for exercising your rights

This includes rights under British Columbia's Personal Information Protection Act (PIPA), Canada's PIPEDA, Quebec's Law 25, U.S. state privacy laws such as California's CCPA/CPRA, and Mexico's federal data protection law, where they apply.

How to make a request. Email operations@enclave.consulting with your name, contact details and what you're asking for. We may verify your identity first. We respond within 30 days, or sooner if the law requires. If you're unhappy with our answer, you can complain to the Office of the Information and Privacy Commissioner for British Columbia or the privacy regulator where you live.

10. Children

Our Site and Services are for businesses and adults. We don't knowingly collect information from anyone under 18. If we learn we have, we delete it.

11. Third-party links

The Site may link to other websites. We're not responsible for their privacy practices. Read their policies before sharing information.

12. Changes to this policy

We may update this policy as our Services or the law change. We'll post the new version here with a new effective date. For material changes, we'll notify clients by email before they take effect.

13. Contact us

Questions, requests or complaints about privacy go to our Privacy Officer:

Enclave Consulting Group

Terms of Service

Effective: November 1, 2025

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and Enclave Consulting Group Inc. ("Enclave," "we," "us"), a British Columbia corporation at 757 West Hastings Street, Vancouver, BC V6C 1A1, Canada.

They apply when you use enclave.consulting (the "Site") or buy our AI implementation, automation, development and consulting services (the "Services"). By using the Site, signing a proposal, or paying an invoice, you accept these Terms. If you accept on behalf of a business, you confirm you have authority to bind it.

Our Privacy Policy and Refund Policy form part of these Terms.

2. Services and engagements

Each engagement is defined in a proposal, statement of work, order form or invoice (an "Order"). The Order sets out scope, deliverables, timeline and fees.

• If an Order conflicts with these Terms, the Order wins for that engagement.
• Work outside the Order's scope is a change request. We quote it before starting.
• Timelines depend on you providing access, information and approvals on time. Delays on your side extend our deadlines.
• Free consultations, demos and the Blueprint call are provided as-is, with no obligation on either side.

3. Fees and payment

• Pricing. Fees are set in your Order. Prices are in Canadian dollars unless the Order says otherwise.
• Payment terms. Setup and build fees are due as set out in the Order, typically a deposit before work starts. Invoices are due within 7 days unless stated otherwise.
• Recurring fees. Retainers, support plans and subscriptions bill in advance on the agreed cycle and renew automatically until cancelled under section 9.
• Usage costs. Third-party usage, such as AI model tokens, telephony minutes and software licences, is billed as set out in your Order, either passed through or as prepaid credits.
• Authorization. By saving a payment method, you authorize us and our payment processor to charge it for all fees due under your Order, including recurring and usage charges.
• Taxes. Fees exclude GST, PST and other applicable taxes, which are added to your invoice.
• Late payment. Overdue amounts bear interest at 1.5% per month (18% per year) or the maximum allowed by law, whichever is lower. We may pause Services until your account is current.
• Disputes and chargebacks. Contact us first at operations@enclave.consulting if you question a charge. We'll respond within 5 business days. Filing a chargeback for Services delivered under a valid Order is a breach of these Terms. We may suspend Services and recover the disputed amount plus any fees we incur.

Refunds are governed by our Refund Policy.

4. Your responsibilities

You agree to:

• Give us accurate information and timely access to the systems, accounts and people we need
• Provide and maintain the hardware, servers and infrastructure our systems are installed on, unless your Order says otherwise
• Keep your own logins, credentials and hardware secure
• Have the legal right to all data you give us or load into the systems we build
• Use the Services only for lawful purposes

Your compliance. You are responsible for how you use the systems we build, including AI calling, texting and email. That includes getting required consents, disclosing AI use and call recording to your contacts, honouring do-not-call and opt-out requests, and following privacy, telemarketing and anti-spam laws (such as PIPA, PIPEDA, CASL, the CRTC Unsolicited Telecommunications Rules and the U.S. TCPA) wherever you operate.

Prohibited use. You may not use the Services to send spam, harass anyone, impersonate others, commit fraud, infringe rights, or process data you have no right to use. We may suspend Services immediately if we reasonably believe you are doing so.

5. AI and third-party services

• AI output. Our systems use AI models that can make mistakes. Output may be inaccurate or incomplete. You are responsible for reviewing it before relying on it, especially for legal, medical, financial or other high-stakes decisions.
• Human oversight. Systems include approval steps during training. You decide which actions stay under human review after that.
• Third-party services. The Services rely on third-party providers, such as AI model, telephony, CRM and hosting providers. Their terms apply to your use of them. We are not responsible for their outages, price changes, policy changes or discontinued features, but we'll help you adapt where reasonable.

6. Intellectual property

• Your data. You own your data and your customers' data. We claim no rights to it.
• Our IP. Enclave keeps all rights to its pre-existing and general-purpose tools, frameworks, agent designs, prompts, workflows, templates, code libraries and know-how ("Enclave IP"), including improvements we make to them during your engagement.
• Deliverables. Once you've paid in full, you own the custom deliverables built specifically for you under your Order, unless the Order says otherwise.
• Licence. Where Enclave IP is built into your deliverables, we grant you a non-exclusive, non-transferable licence to use it for your internal business while you remain in good standing. You may not resell, copy or reverse engineer Enclave IP.
• Portfolio. We won't name you as a client or describe your project publicly without your written permission.

7. Confidentiality and data

Each of us will keep the other's confidential information private, use it only for the engagement, and protect it with reasonable care. This survives the end of the engagement. Any signed NDA between us also applies.

Our systems are installed and run on your hardware and infrastructure. You control the data stored there, including any call recordings and transcripts. We access it only as needed to build, maintain and support the system. Our handling of personal information is described in our Privacy Policy.

8. Warranties and liability

Our commitment. We perform the Services professionally and with reasonable skill. If a deliverable doesn't materially match its Order, tell us in writing within 30 days of delivery and we'll fix it at no charge. That is your main remedy.

Disclaimer. Beyond that, the Services and Site are provided "as is." We don't guarantee specific business results, revenue, lead volume or uninterrupted operation, or that AI output will be error-free.

Limit of liability. To the extent the law allows:

• Neither of us is liable for indirect, incidental, special or consequential losses, including lost profits, revenue or data
• Our total liability for any claim is capped at the fees you paid us in the 12 months before the claim
• These limits don't apply to fraud, wilful misconduct, or your payment obligations

Indemnity. You will defend and compensate Enclave for claims arising from your data, your use of the systems, or your breach of law or these Terms.

9. Term and termination

• Project work ends when the Order's deliverables are complete.
• Recurring Services continue until either of us cancels with 30 days' written notice to operations@enclave.consulting, unless your Order sets a minimum term.
• For cause. Either of us may end an Order immediately if the other materially breaches it and doesn't fix the breach within 10 days of notice.
• On termination, you pay for all work done and costs incurred up to the end date. Licences to Enclave IP end if you haven't paid in full. Sections 3, 6, 7, 8 and 10 survive.

10. General

• Governing law. These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. The courts of Vancouver, BC have exclusive jurisdiction.
• Changes. We may update these Terms. The current version is posted on the Site with its effective date. Changes don't affect an Order already signed unless you agree.
• Force majeure. Neither of us is liable for delays caused by events beyond reasonable control, including third-party platform outages.
• Independent contractors. Nothing here creates a partnership, employment or agency relationship.
• Entire agreement. These Terms, your Order and the policies they reference are the whole agreement. If a part is unenforceable, the rest still applies.

11. Contact

Enclave Consulting Group

Refund Policy

Effective: November 1, 2025

Enclave Consulting Group Inc. sells custom services built around your business. Most of the cost is labour and third-party resources committed the moment work starts, so refunds depend on how far the work has gone. This policy is part of our Terms of Service.

What's refundable

Our fix-it commitment. If a deliverable doesn't materially match the scope in your Order, tell us within 30 days of delivery. We'll fix it at no charge. If we can't fix it within a reasonable time, we'll refund the fees paid for that deliverable.

Billing errors. If we charge you twice or charge the wrong amount, we refund the difference in full.

Cancelling a recurring service

Email operations@enclave.consulting with 30 days' notice. You keep access through the end of the paid period. We don't prorate partial months unless your Order says so. If your Order has a minimum term, fees for the remaining term stay due.

How to request a refund

• Email operations@enclave.consulting with your name, business name, invoice number and the reason for your request.
• We confirm receipt within 2 business days and decide within 10 business days.
• Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to post them.

Chargebacks

Please contact us before disputing a charge with your bank. Most issues are resolved faster directly. Filing a chargeback for Services delivered under a valid Order breaches our Terms, and we will provide your signed Order, invoices and delivery records to the payment processor.

Contact